Customer Support Advocate

Job Summary

As a full-time Customer Support Advocate in a hybrid work environment, the successful candidate will manage inbound support inquiries from wellness partners, guiding them through product features, solving operational problems, and advocating for their needs within the company.

Key responsibilities

• Own each Partner interaction from start to finish across chat, email, and Zoom, building trust and rapport
• Resolve Partner issues effectively, ensuring first-contact resolutions and preventing repeat inquiries
• Collaborate with internal teams to address complex problems and advocate for Partner insights to improve product features

Required qualifications

• 1-2 years of experience in a Customer Support or customer-facing operations role in a high-volume environment
• Impeccable written communication skills for clear and concise explanations
• Proven ability to manage multiple high-priority inquiries effectively
• Strong judgment and problem-solving skills focused on Partner experience
• Organized, self-sufficient, and a proactive team player