Customer Support Advocate

Job Summary

Providing exceptional customer support, the part-time Customer Support Advocate will assist users through email, chat, and phone while becoming an expert in the company's applications during a 4-month remote contract.

Key responsibilities:

• Become knowledgeable about the company's products to effectively address customer inquiries and concerns
• Attend online training and complete a 30-day trial period to meet performance expectations
• Maintain a positive attitude and contribute to a collaborative team environment while meeting daily goals

Required qualifications:

• Ability to commit to at least 40 hours of work per week after the training period
• Access to a quiet workspace with a reliable computer and internet connection of at least 15 mbps
• Willingness to learn and adapt to new processes and customer support techniques
• Proactive and hardworking attitude aligned with the company's culture and work ethics
• Experience in customer service or support roles is preferred but not mandatory