Customer Support Advocate II

Job Summary

A company is looking for a Customer Support Advocate II.

Key Responsibilities

• Manage and monitor various communication platforms to ensure timely responses to customer inquiries
• Provide guidance and training to Customer Support Advocate I, facilitating new hire training and mentoring
• Handle inbound and outbound calls, including warranty questions, emergencies, and escalated customer service issues

Required Qualifications

• High school diploma or GED
• Experience in a reception or call center environment
• Typing speed of 40-50 words per minute
• Familiarity with Microsoft Office applications
• Experience in the homebuilding industry or a related field is a plus