Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent to handle outbound calls to healthcare organizations.

Key Responsibilities

• Make 50-100 outbound calls daily to verify provider details and gather operational information
• Follow structured workflows to collect required data and schedule follow-up calls as needed
• Enter accurate notes into the CRM and maintain data accuracy across all interactions

Required Qualifications

• 1+ year of experience in a call center, healthcare operations, customer support, or similar role
• Comfortable with high-volume outbound calling and repetitive workflows
• Highly organized, reliable, and detail-oriented
• Ability to follow scripts and structured processes while engaging naturally
• Experience in healthcare organizations or related fields is a plus but not required