Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent to join their remote team.

Key Responsibilities

• Provide exceptional customer support via email and social channels
• Analyze customer reports to identify patterns and resolve technical issues
• Maintain and update internal and external knowledge bases and documentation

Required Qualifications

• 3+ years of customer support experience
• 2+ years of experience supporting educational apps or software
• Experience with Zendesk or similar customer management tools
• Intellectual curiosity and a passion for customer service
• Ability to work flexible hours, including weekends and holidays