Customer Support Agent
Job Summary
A company is looking for a Customer Support Agent to join their remote team.
Key Responsibilities
- Provide exceptional customer support via email and social channels
- Analyze customer reports to identify patterns and resolve technical issues
- Maintain and update internal and external knowledge bases and documentation
Required Qualifications
- 3+ years of customer support experience
- 2+ years of experience supporting educational apps or software
- Experience with Zendesk or similar customer management tools
- Intellectual curiosity and a passion for customer service
- Ability to work flexible hours, including weekends and holidays
Complete Job Description
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