Customer Support Agent

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, May 26, 2025

Job Category: Information Technology

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for an L1 Customer Support Agent.

Key Responsibilities

Reproducing, analyzing, and evaluating requests to resolve or escalate incidents
Creating and reviewing business incidents for accuracy and compliance with SLA
Monitoring product status and engaging with responsible personnel to resolve urgent issues

Required Qualifications

Minimum 1 year of experience in technical support
Experience in network troubleshooting and logs parsing is a plus
Strong experience with Jira and Confluence
Upper-Intermediate English proficiency; fluent in Ukrainian or Russian
Ability to work in shifts, including night shifts

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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