Customer Support Agent

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Dec 09, 2025

This job expires in: 16 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Support Agent.

Key Responsibilities

Handle support tickets through an online help desk for player-related questions and issues
Identify areas for support articles and improvements based on player contacts
Work on improving internal systems to enhance player experience

Required Qualifications

Great understanding of the gaming network
1+ years of related experience
Experience with Zendesk and/or Tebex for billing-related customer support is a plus
Able to work both independently and as part of a team when needed

COMPLETE JOB DESCRIPTION

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