Customer Support Agent

Job Summary

A company is looking for Customer Support Agents to join their Customer Experience team.

Key Responsibilities

• Manage incoming online chats and support tickets
• Identify and assess customers' needs to ensure satisfaction
• Provide accurate and timely information while developing a deep understanding of the platform

Required Qualifications

• Proven customer support experience (technical preferred)
• Strong technical aptitude with eagerness to learn new platforms and tools
• Familiarity with CRM systems and standard support practices
• Ability to work full-time within assigned shift patterns
• Reliable computer and stable internet connection for a fully remote role