Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent.

Key Responsibilities

• Answer incoming emails, live chats, and phone calls
• Resolve product or service issues by clarifying customer needs and providing solutions
• Maintain updated knowledge of all company products and services to assist customers effectively

Required Qualifications

• Previous EDtech experience, SIS, or experience with technical integrations (SFTP, API, etc)
• Prior experience in customer support or customer success and familiarity with ticketing systems (Zendesk preferred)
• Proactive, self-motivated, and positive attitude
• Ability to multitask and work a flexible schedule, including early mornings or evenings and weekends
• Quick learner, tech-savvy, and eager to learn in a dynamic startup environment