Customer Support Agent

Job Summary

A company is looking for a Support Agent to create exceptional support experiences for multimedia creators.

Key Responsibilities

• Provide fast, friendly, and accurate support through live chat, email, and video conferencing
• Guide users through product workflows and troubleshoot technical issues
• Capture detailed information using CRM tools and contribute to team knowledge by identifying trends and documentation gaps

Required Qualifications

• 1-2+ years of experience in customer support or technical support for software products
• Experience reading and working with REST APIs and interpreting JSON responses
• Familiarity with tools like Postman or curl for API testing
• Hands-on experience with multimedia editing software (e.g., Final Cut Pro, Premiere)
• Familiarity with Zendesk or similar CRM platforms