Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent (Work From Home - Luzon).

Key Responsibilities

• Handle customer inquiries via email and live chat professionally and promptly
• Troubleshoot and resolve basic issues, escalating complex cases as needed
• Maintain accurate documentation of interactions in CRM or ticketing systems

Required Qualifications

• Proven experience in customer support, preferably in an e-commerce or non-voice role
• Strong typing speed and ability to multitask across multiple conversations
• Familiarity with helpdesk tools (e.g., Gorgias, Zendesk, Freshdesk) is advantageous
• Reliable attendance and commitment to a full-time schedule
• A bachelor's degree in Business Administration or related field is preferred but not required