Customer Support Agent

Job Summary

A company is looking for a Part-Time Customer Support Agent (Work From Home - Luzon).

Key Responsibilities

• Handle customer inquiries via email and live chat professionally and promptly
• Troubleshoot and resolve basic issues while documenting interactions accurately
• Collaborate with internal teams to ensure timely resolution of customer concerns

Required Qualifications

• Proven experience in customer support, preferably in an e-commerce or non-voice role
• Strong typing speed and ability to multitask across multiple conversations
• Familiarity with helpdesk tools (e.g., Gorgias, Zendesk, Freshdesk) is an advantage
• A bachelor's degree in Business Administration or related field is preferred but not required
• Reliable attendance and commitment to a part-time schedule