Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent (Contractor).

Key Responsibilities

• Engage with customers via email to address inquiries and concerns
• Provide exceptional support to parents, teachers, and school leaders navigating the platform
• Collaborate with team members to improve support resources and procedures

Required Qualifications

• Experience in fast-paced customer-facing positions
• Passion for helping people and resolving customer issues
• Ability to adapt quickly to new technology and processes
• Experience in direct teaching or school leadership is a plus
• Willingness to work full-time for 16 weeks during the busy back-to-school season