Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent.

Key Responsibilities

• Open and maintain customer accounts
• Resolve product or service questions to ensure customer satisfaction
• Manage incoming calls, chats & emails, and provide assistance

Required Qualifications

• Medical or healthcare industry experience is a plus
• Strong phone presence with exemplary customer service skills
• Ability to multi-task, set priorities, and manage time effectively
• Ability to handle stressful situations appropriately
• Proficient in relevant computer applications