Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent to join its remote team.

Key Responsibilities

• Lead customer interactions efficiently while maintaining a professional, empathetic tone
• Identify at-risk customers and apply strategies to reduce churn
• Document customer records to ensure a seamless experience

Required Qualifications

• Proven track record in sales, retention, or metrics-driven customer service
• Native-level English proficiency with a strong professional phone presence
• Proficient in CRM software and standard office applications
• Previous experience in the Medical or Healthcare sectors is highly preferred
• Availability to work weekends