Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent (EMEA) to provide support to healthcare professionals using AI-powered tools.

Key Responsibilities

• Act as the first point of contact for customer queries via chat, email, and phone
• Manage customer support cases from first contact through resolution or escalation
• Deliver clear and empathetic communication, particularly in time-sensitive clinical environments

Required Qualifications

• 2+ years' experience in customer support or customer service roles, preferably in SaaS or HealthTech
• Strong customer empathy and pride in delivering high-quality support
• Ability to learn technical products and navigate multiple tools and systems
• Comfort working within defined processes and applying judgment in edge cases
• Flexibility to work weekends/evenings as required