Customer Support Agent

Job Summary

To support a growing student base, the part-time Customer Support Agent will manage student inquiries via email, phone, and text, providing personalized responses and resolving issues related to courses and accounts in a remote environment.

Key responsibilities

• Handle student communications across various channels, ensuring personalized and thoughtful responses
• Develop familiarity with products and policies to accurately explain features and processes to students
• Resolve technical issues and document interactions in the help desk and CRM for continuity

Required qualifications

• Excellent written and verbal English communication skills with strong attention to grammar and tone
• Empathetic and service-minded temperament, treating every student with courtesy and respect
• Strong reading comprehension and attention to detail to address all student inquiries
• Ability to manage multiple conversations across email, phone, and text without compromising quality
• Reliability and good judgment in decision-making and follow-through on tasks