Customer Support Agent

Job Summary

Owning the user experience for a remote full-time Customer Support Agent, the successful candidate will respond to inquiries, troubleshoot issues related to gaming and payments, and advocate for users by identifying trends and recurring problems.

Key responsibilities

• Respond to user inquiries across support channels with speed, empathy, and accuracy
• Troubleshoot issues related to games, payments, and in-app features
• Advocate for users by surfacing recurring problems and contributing ideas for team improvements

Required qualifications

• Digital experience on any platform, with the ability to learn new tools quickly
• Availability to work a full-time 40-hour weekly schedule
• Strong written communication skills with a focus on empathy and accuracy
• Demonstrated ability to perform in a fast-paced environment with multiple priorities
• Previous customer support experience and familiarity with the TCG or gaming world are a plus