Customer Support Agent

Job Summary

Handling outbound customer calls, the full-time Customer Support Agent will perform post-purchase follow-ups, proactive order updates, and retention-focused conversations in a remote setting, while adhering to structured call frameworks and achieving daily call targets.

Key responsibilities

• Making 50+ outbound calls daily for follow-ups, delivery updates, and review acquisition campaigns
• Maintaining call quality and CSAT scores while logging every call outcome accurately in the CRM
• Identifying and reporting recurring customer complaints and escalation risks to the CS Manager

Required qualifications

• 2-3 years of experience in a customer support role, preferably in a call center or outbound environment
• Fluent and confident American English speaker with a natural accent suitable for US customers
• Strong phone presence with the ability to handle difficult conversations calmly
• Detail-oriented with experience in accurately documenting call outcomes
• Proactive and self-directed, able to meet call targets without supervision