Customer Support Agent
Job Summary
Providing first-line assistance to customers, the part-time hourly Customer Support Agent will resolve inquiries and technical issues via phone, email, and online tickets while ensuring customer satisfaction and maintaining accurate records in a CRM system.
Key responsibilities
- Answer inbound calls, emails, and online tickets, providing accurate responses to customer inquiries and concerns
- Guide customers through troubleshooting, product usage, and site navigation while documenting all interactions
- Support IdenTrust customers by diagnosing and resolving issues related to hardware, software, and peripherals
Required qualifications
- High School Diploma/GED required; some college coursework in Computer Science or related field preferred
- 0-2 years of experience in a call center, customer service, or technical support role
- Basic knowledge of desktop tools and familiarity with Windows OS and common browsers
- Comfort with CRM/ticketing systems and call center software
- Strong troubleshooting skills and ability to handle high call/email volumes
Complete Job Description
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