Customer Support Agent

Job Summary

Providing first-line assistance to customers, the full-time Customer Support Agent will resolve inquiries and technical issues related to hardware and software while working in a hybrid environment.

Key responsibilities

• Answer inbound calls, emails, and online tickets to provide accurate responses to customer questions and concerns
• Guide customers through troubleshooting, product usage, and website navigation while documenting all interactions in a CRM/ticketing system
• Diagnose and resolve issues across Windows operating systems and common browsers, ensuring customer satisfaction and follow-up

Required qualifications

• High School Diploma/GED required; some college coursework in Computer Science or related field preferred
• 0-2 years of experience in a call center, customer service, or technical support role
• Basic knowledge of desktop tools (Microsoft Outlook, Excel, Word, PowerPoint) and familiarity with Windows OS
• Comfort with CRM/ticketing systems and call center software; accurate data entry and case management skills
• Adaptability and reliability; ability to work flexible hours based on business needs