Customer Support Agent
Job Summary
To support a growing international team, the full-time remote Customer Support Agent in Passport Services (Voice) will manage scheduled calls with English-speaking customers, guiding them through their passport applications while providing concierge-level service.
Key responsibilities
- Call scheduled customers to assist with their passport applications, explaining requirements and next steps
- Resolve customer inquiries and issues during calls, ensuring a high-quality experience
- Document customer interactions accurately in the CRM and monitor performance against established KPIs
Required qualifications
- Near-native (C2) spoken English proficiency is mandatory
- At least 1 year of customer service experience, particularly in phone-based roles
- Ability to communicate clearly with U.S. customers and understand various accents
- Experience in a structured, metrics-driven customer support or call center environment is preferred
- Stable internet connection and a quiet workspace for remote work
Complete Job Description
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