Customer Support Analyst
Job Summary
Providing remote technical support, the full-time Customer Support Analyst Tier 1 will consult with users, manage escalations, and document solutions while ensuring high customer satisfaction in a healthcare IT environment.
Key responsibilities
- Deliver telephone and remote consultation and technical expertise to customers and internal teams
- Utilize support software for call logging, tracking, and documenting solutions in the knowledge database
- Manage escalations and complaints, serving as the point of contact for higher-level support teams
Required qualifications
- Bachelor's Degree in Computer Science, Information Systems, or equivalent experience
- Three years of technical customer support experience, including one year in Healthcare IT
- Technical knowledge of IT-Infrastructure Solutions and Agfa products
- Familiarity with networking, operating systems (UNIX and Windows), and databases (Oracle)
- Experience with HL7 or DICOM preferred; knowledge of programming languages and SQL is a plus
Complete Job Description
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