Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst to provide high-quality technical support for its software products.

Key Responsibilities

• Provide Level 1 & 2 technical and functional support via various communication channels
• Develop and maintain support resources, including manuals and knowledge base articles
• Collaborate with engineering to identify and resolve software issues while ensuring user data confidentiality

Required Qualifications

• 3+ years of experience in a Technical Customer Support or Software Support role
• Proficient in troubleshooting Windows and macOS applications
• Fluent in English and German (CEFR Level C1 or C2)
• Familiarity with cloud-based technologies and API communication is preferred
• Knowledge of data privacy regulations, including HIPAA and GDPR is a plus