Customer Support Analyst

Job Summary

A company is looking for a Customer Care Group Support Analyst.

Key Responsibilities

• Answer inbound technical questions and troubleshoot issues for customers
• Document calls, solutions, and create knowledge base articles for future reference
• Ensure positive customer experience by addressing concerns and resolving issues promptly

Required Qualifications, Training, and Education

• 4 years of experience in a help desk or call center environment
• High school diploma or equivalent work experience required
• HDI certification and ITIL Foundations certification are a plus
• 1 year of experience with incident and problem tracking service management software
• Familiarity with SQL commands, Linux systems, and troubleshooting network issues is preferred