Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst.

Key Responsibilities

• Perform case load management including triage, analysis, resolution, and coordination with Engineering
• Learn product functionalities and collaborate with peers to enhance knowledge
• Provide case status updates and contribute to the customer success organization's goals

Required Qualifications

• Bachelor's Degree in Software Engineering, Computer Science, or equivalent experience
• 1+ years of experience in Technical Support or DevOps
• Experience with data analysis techniques using tools such as SQL, Excel, and Tableau
• Ability to automate repetitive tasks using scripting languages like Python and JavaScript
• Experience in performing end user impact analysis and root cause investigation