Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst to assist clients with technical issues and enhance their experience with the company's products.

Key Responsibilities

• Provide customer support for technical issues via chat, email, and phone
• Build rapport with customers and partners to maximize product value
• Maintain thorough case documentation and adhere to communication standards

Required Qualifications

• Higher education preferably in Hotel Management, IT, or Business
• Professional experience in a technical customer support role
• Experience in hotel operations is advantageous
• Fluency in English; additional languages are a plus
• Willingness to work in shifts to support global customers