Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst for the East Coast.

Key Responsibilities

• Provide customer support for technical issues via various communication channels
• Build rapport with customers and partners to enhance product usage and efficiency
• Maintain case documentation and adhere to communication and quality standards

Required Qualifications

• Higher education preferably in Hotel Management, IT, or Business
• Professional experience in a technical customer support role or similar
• Ability to work in shifts to support global customers 24/7
• Unrestricted right to work in the United States
• Experience in hotel operations is a plus