Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst to provide first-level customer support and ensure customer satisfaction.

Key Responsibilities

• Respond to customer inquiries and technical issues through various communication channels
• Document customer interactions and escalate complex issues as appropriate
• Collaborate with team members to identify recurring issues and contribute to process improvement efforts

Required Qualifications

• Customer-focused mindset with a commitment to exceptional service
• Understanding of Windows Operating systems and common web browsers
• Experience using customer support tracking tools
• 1-2 years in a customer support capacity preferred
• Experience working with SQL Databases, XML, and scripting preferred