Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst II.

Key Responsibilities

• Provide timely feedback and resolve customer issues
• Utilize tools to determine root causes of problems and assist customers in troubleshooting
• Document and track customer-reported problems, ensuring resolution aligns with company guidelines

Required Qualifications

• Understanding of basic SQL queries and Java programming logic
• Knowledge of Windows operating systems and basic network troubleshooting
• Familiarity with electrical control systems and safety procedures
• Experience with PLC/Networking communication protocols
• Ability to train customers and develop training manuals/SOPs