Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst.

Key Responsibilities

• Serve as the primary contact for user inquiries related to the DoD financial management application
• Monitor and manage user requests, ensuring timely and professional responses
• Document and coordinate bug reporting, user provisioning, and maintain user-facing documentation

Required Qualifications

• Willingness to learn new tools, processes, and systems
• Team-oriented mindset with the ability to collaborate effectively
• Experience with data visualization tools and/or SQL (preferred)
• Familiarity with ticketing or issue-tracking systems (preferred)
• Ability to adapt to changing priorities and workflows