Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst.

Key Responsibilities

• Deliver exceptional customer service using remote tools
• Triage and manage the support case queue via various channels
• Diagnose root causes and provide solutions or escalate as necessary

Required Qualifications

• 2+ years' experience in a product or software support environment
• Experience handling support cases via phone, email, and ticketing systems
• Strong troubleshooting capability across applications, databases, and data flows
• Basic SQL knowledge and understanding of database design or data integration
• Proficiency with Microsoft applications and general business software tools