Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst to provide technical assistance and support for customers in the healthcare sector.

Key Responsibilities

• Respond to customer inquiries across multiple channels with clear and accurate information
• Utilize tools and automation workflows to enhance triage efficiency and first-contact resolution
• Troubleshoot common technical issues and manage ticket queues to maintain service levels

Required Qualifications

• Experience in a customer support role utilizing a ticketing system (e.g., Service Help Desk, Service Now, Zendesk)
• Ability to learn new systems and processes quickly
• Comfortable communicating with a variety of customers and team members
• Ability to obtain or hold an active government security clearance
• Interest in driving operational excellence and improving customer experience