Customer Support Analyst

Job Summary

A company is looking for an Analyst, Customer Support.

Key Responsibilities

• Own the full lifecycle of support issues raised by high value customers
• Troubleshoot and resolve complex customer inquiries while providing accurate information
• Coordinate with cross-functional teams for incident communication and resolution

Required Qualifications

• 1+ years of customer service or technical support experience
• Spanish speaking is a plus
• Adaptability and resilience for handling complex interactions
• Fintech experience is a plus