Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst - Morning Shift.

Key Responsibilities

• Develop customer support processes for a growing organization
• Respond to product functionality and technical support requests for enterprise business clients
• Perform troubleshooting and provide feedback to the internal product development team

Required Qualifications

• Bachelor's degree or equivalent practical experience
• 1-3 years of experience in customer service for SaaS application support
• Excellent technical aptitude and ability to learn new applications
• Previous experience working with or supporting SaaS products
• Self-starter with strong planning and organizational skills