Customer Support Analyst

Job Summary

A company is looking for a Support Analyst who is passionate about technology and customer satisfaction.

Key Responsibilities

• Provide technical support for products and interact with customers via phone/email
• Report product issues to engineering and follow up on resolutions
• Identify areas for improvement and enhance customer satisfaction

Required Qualifications

• College Diploma or University Degree in Computer Science or related field, or equivalent experience
• Knowledge of Windows Operating Systems, telephony, networking, and web servers
• Ability to work independently and as part of a team
• Excellent organizational and analytical skills
• Demonstrates interest in learning and adaptability to change