Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst to support product end-users and enhance customer success.

Key Responsibilities

• Develop a comprehensive understanding of products and services to efficiently resolve client issues
• Serve as the main point of contact for customer inquiries and requests
• Log, track, and manage customer tickets from intake to completion

Required Qualifications

• Bachelor's degree in Information Technology, Business Information Systems, or a related discipline
• 2+ years of experience in a customer-facing, technical support role
• Ability to be task-oriented, prioritize, and manage time effectively
• Work independently with discipline and motivation in a virtual environment