Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst.

Key Responsibilities

• Serve as the primary point of contact for assigned mutual fund clients regarding service performance and daily business needs
• Respond to and resolve client inquiries related to contact center operations and coordinate with internal teams for issue resolution
• Monitor service-level metrics and prepare operational reports for clients and internal leadership

Required Qualifications

• Experience with contact center tools and technologies
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Understanding of mutual fund operations and regulatory requirements
• Ability to manage multiple client needs simultaneously
• Experience in documenting processes and compliance standards