Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst to provide exceptional support to users of their digital classroom platform.

Key Responsibilities

• Handle customer inquiries via email and chat, diagnosing technical issues for both products
• Maintain high customer satisfaction scores and meet response time benchmarks
• Investigate complex bugs and provide thorough solutions, collaborating with the engineering team as needed

Required Qualifications

• 3+ years of experience in a customer-facing role, preferably in a SaaS or tech environment
• Strong critical thinking skills with a passion for problem-solving
• Experience troubleshooting browser-based software and quickly learning new tools
• Ability to communicate complex technical information in a simple and friendly manner
• Self-starter capable of managing time and tasks effectively in a remote environment