Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst to join their remote team in Argentina.

Key Responsibilities

• Provide timely and effective responses to customer inquiries and issues
• Own and resolve complex logistics and SaaS customer issues
• Collaborate with internal teams to document and escalate bugs and feature requests

Required Qualifications

• 2+ years of experience in Customer Support for SaaS companies
• 2+ years of experience in Logistics, TMS or similar
• Advanced written and spoken English and Spanish communication skills
• Experience using ticketing systems (Zendesk preferred)
• Proven ability to learn and master new products quickly