Customer Support Analyst

Job Summary

Seeking a proactive and customer-focused Customer Support Analyst, the full-time remote position will troubleshoot technical issues, guide users through workflows in NaviNet and Eviti, and provide exceptional service via phone, chat, and email during the 9am - 5:30pm eastern shift.

Key responsibilities

• Answer client requests and maintain a positive, empathetic attitude while troubleshooting issues
• Provide timely follow-ups and status updates on support requests while contributing to the knowledgebase
• Document all support requests, follow-ups, and resolutions accurately to ensure customer satisfaction

Required qualifications

• Bachelor's degree or equivalent call center experience
• Proficiency in Microsoft Office applications and familiarity with CRM systems such as Salesforce.com
• 2+ years of customer service experience, preferably within the healthcare industry
• Strong commitment to providing exceptional customer service
• Flexibility to work varying hours as needed for support coverage