Customer Support Analyst

Job Summary

To support customer onboarding and adoption on the Cisco IQ platform, the part-time W2 contract Customer Support Analyst will engage with clients through various communication channels, resolve queries, and track onboarding progress while working remotely.

Key responsibilities

• Drive customer onboarding and platform activation, ensuring successful setup and telemetry enablement
• Engage customers via phone, email, and webinars to provide guidance and promote platform adoption
• Capture customer feedback and collaborate with cross-functional teams to enhance customer outcomes and track adoption metrics

Required qualifications

• 1-2 years of professional experience in customer service or customer support environments
• Experience in customer onboarding, account management, or platform operations
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
• Basic understanding of technology and networking concepts
• Ability to manage multiple priorities in a fast-paced environment