Customer Support Analyst

Job Summary

Supporting a dynamic customer base, the full-time Customer Support Analyst will manage high-volume inbound and outbound support channels, process service desk tickets, and assist clients with inquiries, initially training onsite in Charlotte, NC before transitioning to remote work.

Key responsibilities

• Develop an in-depth knowledge of AGDATA services and manage support channels, including Jira, email, and phone
• Review point-of-sale transactions and ensure accurate formatting and problem-solving for grower entities
• Communicate effectively with the Field Sales Team and customers to troubleshoot issues and provide assistance

Required qualifications

• Proficiency in MS Office, particularly Excel
• Ability to multitask, set priorities, and manage time effectively
• Strong verbal and written communication skills for explaining complex issues
• Self-starter with the ability to work independently and complete tasks efficiently
• Willingness to participate in in-person collaboration activities