Customer Support Analyst II

Job Summary

A company is looking for a Customer Support Analyst II.

Key Responsibilities

• Act as the primary contact for customers via telephone, email, and web portal to address their needs and resolve issues
• Collaborate with team members and departments to develop effective solutions for customer inquiries
• Utilize the Customer Relationship Management System to document customer interactions and contribute to the Customer Support Knowledge Base

Required Qualifications

• BS/BA degree in computer systems or related fields, relevant technical certification, or over one year of experience in customer support for software applications
• Ability to work in a fast-paced, collaborative environment
• Professional demeanor and positive attitude
• Self-directed with a proactive approach to identifying improvement opportunities
• Flexibility to work shifts within Customer Care Center hours and participate in on-call support