Customer Support Analyst II

Job Summary

A company is looking for a Customer Support Analyst II - Payments.

Key Responsibilities

• Act as the primary point of contact for customers via telephone, email, and web portal
• Collaborate with team members and departments to develop timely solutions for customer issues
• Utilize Salesforce to manage customer information and document inquiries and resolutions

Required Qualifications

• Bachelor's degree in business or a related discipline, or equivalent education and experience
• Minimum of 1 year experience in a customer support role
• Ability to work in a fast-paced, collaborative environment
• Professional demeanor and positive attitude
• Self-directed with a proactive approach to identifying improvement opportunities