Customer Support Analyst Tier 1

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Wed, May 01, 2024

Job Category: Customer Service

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Customer Support Analyst, Tier 1.

Key Responsibilities:

Provide telephone and remote technical support to customers, field engineers, and sales teams
Document solutions in a knowledge database and manage escalations to higher support teams
Participate in customer site visits and ensure high customer satisfaction

Required Qualifications:

Bachelor's Degree in Computer Science or Information Systems, or equivalent experience
Three years of technical customer support experience in a high-tech or healthcare IT environment
Strong technical knowledge of IT infrastructure solutions and Agfa products
Experience with networking, operating systems, databases, and image processing
Industry certification and knowledge of HL7 or DICOM are preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

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