Customer Support Analyst Tier I
Job Summary
Providing remote technical support, the full-time Customer Support Analyst, Tier I will consult with users, manage escalations, and document solutions while ensuring high customer satisfaction.
Key responsibilities:
- Deliver telephone and remote access consultation and technical expertise to customers and internal teams
- Utilize support software for call logging and tracking, documenting solutions in the knowledge database
- Manage escalations and follow through as the point of contact for higher-level support teams
Required qualifications:
- Bachelor's Degree in Computer Science, Information Systems, or equivalent experience
- Three years of experience in a technical customer support role, with one year in Healthcare IT preferred
- Technical knowledge of IT infrastructure solutions and Agfa products
- Familiarity with networking, operating systems (Linux, UNIX, Windows), and databases (Oracle)
- Experience with HL7 or DICOM is preferred; knowledge of programming languages and data manipulation languages is a plus
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,805 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
