Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate - EST.

Key Responsibilities:

• Monitor support tickets, troubleshoot technical issues, and respond to customer inquiries
• Identify and escalate complex issues to senior support personnel for timely resolution
• Maintain detailed records of customer interactions and collaborate with team members to enhance customer support

Required Qualifications:

• 2-4 years of experience in customer-facing troubleshooting, focusing on technical issues
• Bachelor's degree preferred or equivalent experience required
• Proficiency in using customer support software and basic office applications
• Ability to adapt and learn quickly in a fast-paced environment
• Willingness to cover US Eastern Time Zone hours