Customer Support Associate

Location: Remote
Compensation: Salary
Staff Reviewed: Wed, Feb 07, 2024
This job expires in: 12 days

Job Summary

A company is looking for a Customer Support Associate.

Responsibilities:
  • Promptly and professionally address customer inquiries through email, discussion forum, and social media channels
  • Facilitate support and coordination across internal departments
  • Identify and troubleshoot technical issues reported by customers

Qualifications:
  • Bachelor's degree
  • Prior experience in a customer support or similar role
  • Ability to remain calm and professional in stressful situations
  • Detail-oriented with a focus on delivering high-quality work
  • Proficiency in using helpdesk software (Zendesk) and CRM systems

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