Customer Support Associate

Job is Expired

Location: Remote

Compensation: Salary

Staff Reviewed: Fri, May 10, 2024

Job Category: Customer Service

Career Level: Experienced

Job Summary

A company is looking for a Customer Support Associate.

Key Responsibilities:

Resolve customer inquiries via email, phone, and chat efficiently
Create personalized responses for various customer requests
Identify and report bugs, spot trends in customer issues, and drive support metrics improvement

Required Qualifications:

2+ years of customer support experience
Confidence in handling tickets related to financial issues, equity, or cap table management
Ability to simplify and communicate technical issues effectively
Passion for delivering positive customer experiences
Empathy and tact in handling customer issues under pressure

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

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