Customer Support Associate

Location: Remote
Compensation: Salary
Staff Reviewed: Fri, May 10, 2024
This job expires in: 20 days

Job Summary

A company is looking for a Customer Support Associate.

Key Responsibilities:
  • Resolve customer inquiries via email, phone, and chat efficiently
  • Create personalized responses for various customer requests
  • Identify and report bugs, spot trends in customer issues, and drive support metrics improvement

Required Qualifications:
  • 2+ years of customer support experience
  • Confidence in handling tickets related to financial issues, equity, or cap table management
  • Ability to simplify and communicate technical issues effectively
  • Passion for delivering positive customer experiences
  • Empathy and tact in handling customer issues under pressure

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